How to cancel a Takealot order

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

Exempted products

The policy also states that you can return a product provided it is not:

  • A digital product such as an eBook, electronic voucher, gaming code or other digital download.
  • An audio or video recording or computer software that has been unsealed.
  • A newspaper, periodical or magazine.
  • A foodstuff, beverage or other product intended for everyday consumption.
  • A nursing or maternity product, an infant bottle, infant feeding product or bottle accessory that has been unsealed.
  • A beauty product or fragrance which has been used.
  • An intimate product, lingerie, swimwear, bodysuit, underwear or jewellery for piercings, which for hygienic and public health reasons may not be returned.
  • A product which has been personalised for you or made to your specifications.
  • A flatpack furniture product that has been assembled after delivery.

If your return request is successful, Takealot says it would credit your account with the product’s purchase within 10 days of the return or refund you.

To cancel an order on Takealot, visit their cancellation page here and make a request. You will need to provide an order number, your full name, email address and any other information that may be useful.

If you have not yet paid, the order will simply be cancelled. “You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery,” the company states.

If your return request is successful, Takealot says it would credit your account with the product’s purchase within 10 days of the return or refund you.

Step by Step on how to cancel a Takealot order